Privacy Policy at Roobet

By consenting to this privacy policy, users agree that Roobet may collect and process the personal data described below.

• Contact details, such as full name, email address, phone number, and mailing address;
• Financial information, including bank account details, payment card numbers, and transaction history;
• Identity verification documents, such as government-issued identification, proof of address, and date of birth;
• Account credentials, including username, password, and security question responses;
• Technical logs, such as IP address, device type, browser version, and operating system;
• Gameplay and betting activity, including wager amounts, game history, and session duration;
• Communication records, including correspondence with customer support and marketing preferences.

All purposes for processing personal data are grounded in Roobet’s legal obligations, contractual requirements, and legitimate commercial interests.

• Identity and age verification to comply with Canadian gaming regulations;
• Account management, including registration, authentication, and recovery;
• Fraud prevention, including detection of money laundering and other unlawful activity;
• Transaction processing for deposits, withdrawals, and other financial activity;
• Service personalization, including game recommendations and promotional offers;
• Platform activity monitoring to detect and prevent problem gambling behaviour;
• Compliance with reporting obligations to regulatory authorities and law enforcement;
• Platform improvements, including functionality, security, and customer support quality.

Roobet does not sell or unlawfully transfer personal data to third parties.

• Regulatory compliance, including reporting to gaming authorities and financial oversight bodies;
• Legal mandates, such as court orders, subpoenas, or law enforcement requests;
• Service provision, including payment processors, identity verification providers, and customer support tools;
• Corporate transactions, such as mergers, acquisitions, or asset transfers;
• Protection of Roobet’s legal rights, property, or safety of users and staff.

Before any disclosure occurs, Roobet strictly verifies that all third parties meet the required data protection and security standards.

Roobet’s platform may contain links to external websites or resources operated by third parties. Roobet has no control over the content, privacy practices, or security measures of those external sites, and inclusion of a link does not imply endorsement. Users who choose to visit external websites do so at their own risk, and any personal data shared with those sites is subject to the privacy policies of the respective operators, not this document. Roobet accepts no liability for damages, losses, or privacy violations arising from interactions with third-party websites, and users are encouraged to review the privacy policies of any external site before providing personal information.

Users in Canada who have concerns about how personal data is collected, used, or disclosed may submit a complaint through Roobet’s designated support channels, available via the help centre or email listed on the platform. Once received, complaints are reviewed internally, with an initial response typically provided within 30 days. If a resolution cannot be reached directly with Roobet, users retain the right to escalate the matter to the Office of the Privacy Commissioner of Canada or the relevant provincial data protection authority for further review.